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However, you should remember that a Session is activated only with the first message from a client.

Sessions are beneficial for business in terms of both expenses and results. Offer complementary or similar products and services.Send out special and personalized offers, promo codes, and discounts.How to make a business chat in Viber as effective as possible with Sessions But if you exchange more than 3 messages with one client, Sessions are more profitable. Some countries have higher charges per session-type message than per promotional or transactional type. The cost of Session-type messages in Viber After 24 hours the pack gets renewed, and the Session can be reactivated. or 24 hours pass from the moment the client’s first message drops.The session with this client will deactivate when:.The fee is charged for this message only: the remaining 59 ones within this active session will be free. Now the brand, using the Viber business account, can reply to the client with a Session-type message.A 24-hour timer is launched for a Session with that client.

A client either sends an initial message to your company’s Viber for Business account or replies to your message.

Viber Sessions work using the following algorithm: Thus Viber Sessions help businesses to offer service that meets customer expectations, and, therefore, boosts sales. 60 messages are more than enough to answer 90% of client questions and resolve any doubts about product or service quality. By paying for the conversational messages, companies are motivated to maintain a dialogue with a client through free Session-type messages. Statistically, users are more eager to make a decision when their requests are answered by a manager right in the messenger.